Terms and Conditions

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Any order implies acceptance by the buyer of the conditions of sale below

PRICE

Our prices are understood to be unit (except contra-indication) excluding tax in euros, ex store, shipping and packaging extra.

We reserve the right to modify, during the year, without notice, the prices of items appearing in our catalog, according to the evolution of our suppliers’ prices or currency prices.

Our rate is not intended for users, our clientele being made up of installers of convenience stores in equipment for the food industry.

No minimum order, no billing costs for mainland France and the EEC.


TRANSPORT

The goods travel at the risk and peril of the recipient. Consequently, it is up to the recipient to carry out under his responsibility all the formalities necessary to safeguard his rights in the event of transport damage and in particular to make all the possible reservations during the reception of the goods. The indications of the type “subject to unpacking” have no value, it is necessary to specify on the transport slip the exact nature of the damage.

DELIVERY TERMS

In general, our items are available from stock. If you place an order before 5 p.m. Monday to Friday, it will be dispatched the same day. However in case of rupture we immediately let you know the delivery time.

This delivery time is given to you for information and delivery delays cannot in any case justify the cancellation of the order or lead to compensation.

BACKORDER

In case of stock shortage we keep the missing items in balance. These will be automatically attached to a subsequent order to avoid additional shipping costs. If you want the remainder to be sent alone, shipping will be done at an advanced port at your expense. If you do not wish to maintain the balance, we will cancel it at your request.

PAYMENTS

All our shipments are made in cash and without discount regardless of the amount due. However, from a turnover of 3000 euros excluding annual tax and after our written confirmation, deferred payment by direct debit may be implemented. These conditions may be removed at any time from us in the event of a drop in turnover, late payments or negative accounting information.

In the event of recourse to a debt collection service, or in the event of a contentious action, a lump sum equal to 15% of the sums due with a minimum of 150 euros excluding taxes will be payable as a penal clause.


RESERVATION OF TITLE

The delivered goods remain our property until full payment (Law No. 80.335 of May 12, 1980).


RETURN OF GOODS

No return of goods will be accepted if it is postage due, if a period of more than 10 days has elapsed from the invoicing and if we have not given our prior written agreement. In the event of an error on our part, we will bear the costs of reshipment on the goods concerned only. A return tracking form is available on the website in your customer account. Please use it.


WARRANTY

Our articles are guaranteed for six months, from the date of the invoice, against any manufacturing defect. This warranty does not apply in the event of misuse (improper assembly, abnormal use, transformation, etc.). In the event of application of the guarantee, the equipment must be returned to us prepaid, with its purchase invoice. Defective equipment will be returned to the supplier who, as the case may be, will replace or repair it. Repair times vary from supplier to supplier.

TECHNICAL SPECIFICATIONS

These are given for information only, our suppliers reserve the right to modify or delete certain products without notice. Our products correspond to the original products or are adaptable on machines. We accept no liability for damage due to improper adaptation of our parts on machines not provided for this purpose.

JURISDICTION

All our invoices are payable to METEREN. In case of dispute, the Commercial Court of Hazebrouck, will have sole jurisdiction.


ORIGIN OF PRODUCTS

The company PANICOUPE has acquired since 1984 a know-how in the field of spare parts, components and consumables for various equipment, in particular for the food industry, these products can correspond to the original parts in the case of brand of components (OMRON , CROUZET, ELIWELL, etc.) or come from our own production or from subcontractors.

Since then, the company PANICOUPE develops, manufactures, directly or indirectly, and markets its own products, by imposing quality criteria and professional controls, adaptable to various machines and industrial installations whose names, for which the rights, the where appropriate, property belong to their respective holder, are cited in this catalog for reference purposes necessary to indicate the destination of the products.